Frequently Asked Questions
Will you provide the cleaning supplies?
Yes, we provide all necessary cleaning supplies and equipment, including a commercial backpack vacuum, professional-grade cleaning products, microfiber cloths, a Swiffer duster, and a mop.
If you prefer that we use a specific product in certain areas of your home, please let us know in advance and we’re happy to accommodate.
What forms of payment do you accept?
We accept ACH debit, credit/debit cards, and checks. If paying by check, please leave it in a designated location on the day of your cleaning.
ACH and card payments are typically processed within 1–2 days after the cleaning is completed.
How many cleaners will you send to my home?
We have both individual cleaners and teams of two, depending on scheduling needs and the size of your home. For recurring services, it may take a few visits to establish a consistent schedule and team. Once established, we aim to provide the same cleaner or team on a regular basis.
Is there anything I need to do to prepare for the cleaning?
We recommend picking up or organizing general clutter so we can easily access floors and surfaces for cleaning. If you have a dog/dogs, please ensure they are safely secured prior to our arrival.
Can I tip my cleaner?
Tips are never required, but they are always appreciated by our team. If you would like to leave a tip, you may do so in cash on the day of your cleaning. Feel free to reach out to the office if you want to add the tip onto your electronic payment.
Do I need to be home during the cleaning?
No, you do not need to be home. Many of our clients provide a secure method of entry, such as a garage code, lockbox, or hidden key. Please share access instructions with us prior to your appointment.